1winbd Privacy Policy

1. Introduction

1winbd ("we", "our", "us", "the Platform") operates the online gaming and sports betting platform accessible at https://1winbd.win, serving registered players located in Bangladesh. We take the privacy and security of your personal information seriously and are committed to processing your data in a fair, transparent, and lawful manner.

This Privacy Policy ("Policy") describes the categories of personal data we collect from you, the purposes for which we use it, the conditions under which we may share it with third parties, how long we retain it, the security measures we apply to protect it, and the rights you have in relation to your personal data held by 1winbd.

This Policy applies to all users of the 1winbd platform, including visitors who browse without registering, registered account holders, and individuals who contact us through our support channels. It covers data collected through the website at https://1winbd.win and through any communications you initiate with us by email or other means.

2. Categories of Personal Data We Collect

1winbd collects personal data in the following categories, depending on how you use the platform:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — players must be 18 or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi city) and postal code
• Mobile phone number
• Email address
• Username and encrypted password

2.2 Verification Documents

• Copy of National Identity Card (NID), passport, or other government-issued photo identification
• Proof of address documents such as utility bills or bank statements
• Payment method confirmation documents (e.g., bKash or Nagad account screenshots) submitted to satisfy source-of-funds verification requirements

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Payment method identifiers (mobile wallet numbers registered to your account for bKash, Nagad, Rocket, Upay; card number last four digits for Visa and Mastercard)
• Transaction reference numbers and timestamps
• Account balance history and bonus credit records

2.4 Gaming and Betting Activity Data

• Bet history, staking amounts, game selections, and wagering records
• Live betting activity on cricket markets (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures)
• Casino and slots session records, including game titles, session duration, and outcome history
• Responsible gaming tool usage, including deposit limit settings and self-exclusion requests

2.5 Technical and Device Data

• IP address at the time of registration and during active sessions
• Device type, operating system, browser type and version
• Pages visited, time spent on each page, click-path data, and referral source
• Cookie identifiers and session tokens (see Section 7 for full cookie details)

2.6 Communications Data

• Content of support emails sent to [email protected] and responses provided
• Records of any formal complaints or dispute correspondence

3. How We Collect Your Data

1winbd collects your personal data through the following channels:

• Direct registration: Information you provide when creating your account, completing verification, or updating your profile settings.
• Platform activity: Data generated automatically as you browse the site, place bets, play casino games, or interact with features on the platform.
• Payment processing: Transaction records generated when you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Support communications: Information you provide when contacting us by email or through any support channel.
• Cookies and tracking technologies: Automatically collected technical data about your device and browsing behaviour as described in Section 7.
• Third-party verification partners: Identity and fraud-check data returned from identity verification service providers we engage to satisfy our verification obligations.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

1winbd does not use your personal data for purposes incompatible with those listed above. We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to create and maintain your account, process transactions, and deliver the gaming services you have signed up for.
• Legal obligation: Processing required to comply with applicable age verification, identity verification, and anti-money-laundering obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, and improving our service — where those interests are not overridden by your privacy rights.
• Consent: Processing for non-essential cookies and optional marketing communications, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing and Disclosure

1winbd does not sell your personal data. We may share your data with carefully selected third parties only in the circumstances described below:

6.1 Payment Processing Partners

When you make a deposit or withdrawal, your transaction details are shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) solely to the extent necessary to process the transaction. These providers are bound by their own data protection obligations and may not use your data for any other purpose.

6.2 Identity Verification Providers

To satisfy age and identity verification requirements, we may share your submitted documentation with third-party identity verification service providers. These providers process your data strictly on our instruction and are contractually prohibited from retaining or using it for independent purposes.

6.3 Game Content Providers

Casino and slots games on the 1winbd platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session identifiers and game-play data necessary to deliver the game experience and calculate outcomes. They do not receive your name, address, or financial details.

6.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies if required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to comply with the legal obligation.

6.5 Business Transfers

In the event that 1winbd undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy terms by a notice published at https://1winbd.win/privacy-policy.

7. Cookies & Tracking Technologies

The 1winbd platform uses cookies and similar tracking technologies to operate and improve the platform experience. Cookies are small text files placed on your device when you visit the site. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for core platform functionality including session management, login state, and security. These cookies cannot be disabled without rendering the platform inoperable.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the platform, which pages are visited most frequently, and where errors occur. This data helps us identify and resolve usability issues.
• Functional Cookies: Store your preferences such as display settings and notification choices so that your selected configuration persists across sessions.
• Fraud Prevention Cookies: Used to detect and mitigate suspicious activity, including multi-accounting, bot traffic, and payment fraud.

You may control non-essential cookies through your browser settings. Please be aware that disabling certain cookies may limit your access to some features of the 1winbd platform. We do not use advertising or third-party retargeting cookies.

8. Data Retention

We retain your personal data for as long as your 1winbd account remains active and for a further period after account closure as required to fulfil legal, regulatory, fraud prevention, and dispute resolution obligations. The following indicative retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years following account closure.
• Financial and transaction records: Retained for a minimum of five years from the date of each transaction in accordance with anti-money-laundering record-keeping requirements.
• Verification documents: Retained for the duration of your account and for a minimum of five years following closure.
• Gaming activity records: Retained for the lifetime of your account and for three years following account closure.
• Support communications: Retained for three years from the date of the last communication in a support thread.
• Technical and device data: Retained for thirteen months on a rolling basis.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and is not subject to this Policy.

9. Data Security

1winbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1winbd platform
• Encrypted storage of passwords using industry-standard hashing algorithms — we never store passwords in plain text
• Access controls that restrict access to personal data to authorised personnel on a strict need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Intrusion detection systems and real-time monitoring for anomalous activity
• Secure data centre facilities with physical access controls

While we take all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your account, please contact us immediately at [email protected] and change your password without delay.

10. Your Data Rights

As a registered user of the 1winbd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account. We will respond within a reasonable timeframe:

Please note that some rights are subject to exemptions. For example, we may be unable to delete certain data that we are legally required to retain for anti-money-laundering or fraud prevention purposes. Where an exemption applies, we will inform you of the reason in our response to your request.

11. Children's Privacy

The 1winbd platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If you are under 18, you must not register an account or use any service on the 1winbd platform.

If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and permanently close the associated account. If you have reason to believe that a minor has registered an account on the 1winbd platform, please contact us at [email protected] so that we can investigate and take appropriate action without delay.

12. Third-Party Links

The 1winbd platform does not contain links to external third-party websites. However, game content delivered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operates within embedded frames on the platform and is subject to those providers' own data and privacy practices in relation to in-game session data. 1winbd is not responsible for the privacy practices of third-party game studios in respect of data they independently collect. We recommend that you review the privacy policies of any third-party providers whose content you interact with if you have concerns about their data handling practices.

13. Updates to This Privacy Policy

1winbd may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will publish the revised version at https://1winbd.win/privacy-policy with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Your continued use of the 1winbd platform following publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you should cease using the platform and contact us to arrange account closure.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1winbd handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt, in accordance with applicable data protection obligations.

Support email: [email protected]

When submitting a data rights request, please include your registered username, the specific right you wish to exercise, and any relevant details to help us locate and process your request efficiently. All requests must be submitted from the email address registered to your 1winbd account so that we can verify your identity before acting on the request.